Real Life Encounters of a blind kind

 

Real Life Encounters of a blind kind

 

Even us blindies for life were shocked at discovering  just how embedded the mysticism of lack of vision was entrenched in the   Canadian  psyche Four months of homelessness was our introduction to the cold shoulder of Canadian hospitality. It was the time between the sail of our family home of seventeen years and the completion of our charnel house to live out the rest of our lives. This unsettled time heightened our perceptions of the intolerance and ignorance of others to citizens who are blind. Guide dogs are a part of our person and our being as persons who are blind.

 

“That is a private garbage can! You can not put that in there” came the shrill banshee cry from way up the high-rise as we went to put a bag of dog shit in a garbage can. We had just arrived at the condominium complex which was to be our temporary  home. This warm welcome was followed by the same lady shrieking out a sermon on the evils of dogs. When we yelled out” we belong here” we were told that no dogs were allowed and we were lyres. So all we could do was pick up our guide dogs handles and retreat to our apartment to lick our wounds of welcome.

 

Eventually it got so bad we had to make a visit to the office and show them the Blind Rights Act with its provisions for a $5000 fine and threaten to charge those who found it sporting to harass us every time we took our guide dogs out to the public park to relieve the working animals. Money talks and the threat of calling the police got us the peace we needed to survive where tolerance and inclusion had failed.

 

Because of our mobility aid we pick up all the baggage of the dog haters and lovers too.

 

It is not uncommon for us to be circling our dogs on a patch of grass at the back of the condo in the park and to be accosted by people demanding to know “is that a dog in training?” Not only do they interrupt the effort to relieve the guide dog they invade our privacy as they breath their stereotypical attitudes into our faces. The only explanation for this intrusive behaviour that we can think of is that people conclude that we are training the dogs to go straight on the path and the guide dogs just cant learn to go straight  thus they go in circles.

 

Passer by’s right to judge our guide dogs performance is  never ending. We can stop at a curb to orientate ourselves before crossing and be distracted by someone telling us our guide dog is stupid.  “he does not know  the way! He does not know the light is green!” On the contrary the guide dog is doing its job. Guide dogs are colour blind and it is the person who is blind who makes the decision to cross based on the environmental information available. The guide dogs patience and discipline contributes to our safety except when people rush up and start patting them. This has happened when they are moving as we cross a busy street.  Standing in the path of moving vehicles arguing with someone about their right to pet our working animals is a very surreal encounter of a blind kind.

We do not see the world around us and thus are not conscious of the reaction of others to our passage through their sphere of awareness. A visitor told us that we were running a gantlet of staring folk every time we ventured out of the condo. “They just stare and stare” he said.

 

Giving a leash command to the guide dog or speaking clearly a command has elicited a rebuke from the onlookers. “We are going to have your dog taken away from you. We will call the CNIB”. Ignorance has no bounds. People who are blind are not policed by private charities and the CNIB has absolutely nothing to do with guide dogs.

 

Blindness is a licence for others to evaluate and judge our every action.

 

We took an escape weekend to Toronto. While at the hotel we called down to find out how to check for messages. After a protracted discussion the operator wanted to send up a bell person to operate the phone for us. In exasperation we blurted out” how do you think we called you?” All we wanted was the discription of the print function labels on the phone pad. All we got was an assumption that being blind means the absence of capability.

 

Arranging the transfer of services to our new home exposed us to more assumptions about the intellectual effects of lack of sight. An exasperated Canada Post functionary abstinently persisted to insist that if we wanted to retrieve our mail from the new community super mailboxes we would require sighted help.  Customer service means total dependency when it comes to people who are blind regardless of the colour of our money. The smart home technology and the freedom it promised was a strong attraction to the new community for us.  The reality we discovered was that the supplier, the many cells of Bell Canada, had made all this equipment sight dependent. We were looked on as freaks for wanting to know what information was displayed on screen phones, on screen television programming and security system status boards. The height of our unreasonableness was a desire to be able to independently program our furnace and air conditioning thermostat. We contacted Canada Mortgage and Housing Corporation only to be referred to the CNIB, a not for profit charity, for the government service CNMHC eagerly peddled to sighted Canadians.

 

 

Accessible Islands on A Sea of Dreams

Accessible Islands on A Sea of Dreams

 

By Chris J. Stark

 

 

The face of cruising is changing, and people with disabilities are an important part of that change. Passengers with disabilities are no longer uncommon. At the Captain’s welcome party, you may chat with a shipmate who has a tropical punch in one hand and a white cane in the other. Fellow dinner partners at your table in the grand dining room may be cruisers on dialysis and watching the sunrise with fellow passengers who are hard of hearing begins another day of fun at sea. Sharing the jogging track with a person using a wheelchair keeps things shipshape and guide dogs finding the way through the deck chairs are no longer mirages in the warm sun of shipboard life.

 

Customer service for all is the way of the future. The market is shifting, and the cruise industry is poised to attract more and more travellers with disabilities. The graying of society will escalate the numbers in the next twenty years because more seniors, despite the onset of age-related disabilities, enjoy active lives and live longer.

 

At the bow wave of this new trend is the Florida Caribbean Cruise Association (FCCA). This organization, which meets annually, promotes a better understanding of the cruise industry. The FCCA helped the cruise industry embrace customer diversity at its first workshop: The Market of Persons with Disabilities. This was held in Puerto Rico at the 6th Annual FCCA Conference and Trade Show. The large audience, standing room only, was a testimony that accessibility is a timely and important topic for cruise destination ports and excursion providers. The success of this first seminar spawned a second seminar at the 7th Annual FCCA Conference and Trade Show in Panama City, Panama, in 2000. The Society for the Advancement of Accessible Travel and Hospitality (SATH) helped the FCCA organize these workshops.

 

After the first seminar in Puerto Rico, the delegates went home with a better understanding of the social and economic benefits of accessibility. The presenters encouraged partnerships between the tourism industry and citizens with disabilities because people with disabilities, whether tourists or locals, will benefit from accessible features. At the first seminar, delegates asked, “What should we do?” At the second seminar in Panama City, they said, “Look at our accomplishments!”

 

The Executive Director of SATH, Laurel Van Horn, saw the keen enthusiasm that grew in the year between seminars. Representatives from around the Caribbean basin were eager to share their accomplishments in accessibility. One delegate, the owner of a jade factory in Guatemala, was motivated to make her factory accessible to tourists with disabilities by installing ramps and widening the doors.

 

Eric Shiozaki, owner of Vaya con Silla de Ruedas (Go with Wheelchairs) in Costa Rica, described the hurdles he overcame as a small operator to become a supplier for Princess Cruises in addition to his local Paratransit Service. Eric stated, “I hope that, by setting a good example, I have encouraged others to create a safe, accessible and professional system of operation.”

 

June Noel, Director of Foster and Ince Cruise Services, cited numerous initiatives undertaken by her company and the tourist sector in Barbados. The airport, the cruise terminal, tour operators and local tourist attractions have an array of accessible facilities and equipment, such as lift-equipped motor coaches, people movers, ambulifts at the airport, ramped access, wheelchairs, adapted restrooms and curb cuts. These innovations serve both tourists and Barbadians with disabilities.

 

Laurel Van Horn presented tips on how to serve persons with disabilities. She covered topics such as older travellers, deafness, blindness, mental limitations and medical needs.

 

Chris Stark of the Canadian Transportation Agency touched the audience with his own travel stories from the Caribbean. As a guide dog user, he is concerned about unnecessary restrictions that prevent cruisers service animals from visiting some of the islands and even Panama.

 

John Cook, manager of shore excursions for HollandAmerica, talked about the  commitment to meet the needs of all passengers. He cited examples, such as HollandAmerica’s new tendering system for wheelchair users, the availability of beach wheelchairs, and the growing number of shipboard pools equipped with lifts.

 

The growing interest in accessibility is generating ideas for yet another showcase of accessibility accomplishments at the next FCCA Conference to be held in Aruba, October 2-5, 2001. The FCCA has promoted the proactive collaboration between the cruise industry and its Caribbean basin partners. These partnerships allow travellers with disabilities to experience the full range of the Caribbean cruise experience. The championing of access for people with disabilities is having a very positive effect throughout  the region. The growing emphasis on shipboard and port of call accessibility within the cruise ship industry is enriching the quality of life for visitors and residents with disabilities alike.

 

Introduction To The Site

Chris Stark was the Manager of Monitoring, Liaison and Mediation for the Accessible Transportation Directorate of the Canadian Transportation Agency.  His first role at the Agency involved the resolution of complaints from travelers with disabilities.  Before joining the Agency, Mr. Stark held several positions with Transport Canada.  While with Transport Canada, he received a Ministerial award of excellence. Chris . Stark graduated with honors in Arts and Education from St. Mary’s University in Nova Scotia, where he received a “Golden M” award for his contribution to university life.  His work with the New Brunswick Bicentennial Commission, notably the development of the first tactile and braille pin in Canada, earned him a letter of commendation from Queen Elizabeth II.  He received the Commemorative Medal for the 125th Anniversary of the Confederation of Canada awarded by the Governor General “in recognition of significant contribution to compatriots, community and to Canada”.

Over the years, Chris . Stark has spoken to many groups in Canada and abroad, such as the European Conference of Ministers of Transport in Paris, France; Independence ’92: the World Congress of Persons with Disabilities; Inclusion by Design: Planning the Barrier free World; the 50th Annual Worldwide Airline Customer Relations Association Conference, the Third Paralympic Congress in Atlanta, Georgia  and, several of the Access to the Skies Conferences, sponsored by the Paralyzed Veterans of America.

Chris Stark and, Marie Stark , enjoy travelling with their guide dogs.  Their travels provide them with first hand experience of services for persons with disabilities.  Articles based on their experiences have been published in Canadian magazines such as Ability Network and Abilities.